Shipping Policy (Effective as of
January 15, 2007)
Free Freight Policy
Ensure Technologies will waive the base
transportation charges and the freight recovery fee for
ground orders that meet all of the following criteria:
Order value meets free freight
threshold:
- EDI orders – $1000
- Phone (QEM) orders – $2,400
Ensure Technologies' ground carrier of
choice, FedEx Ground, is selected.
Free freight may not be available for
shipments to Alaska and Hawaii.
Free freight may not apply to
heavyweight or oversize products and same day delivery
service. An indicator in product search and in the
shopping cart will show when an item is not eligible for
free freight. Please call for details.
Free freight may apply if the product
in the shipment does not require Special Handling (see
Optional Delivery Services). When a multi-line order is
placed and one of the items does not qualify for free
freight (heavyweight, oversize or same day delivery),
freight will be charged for that line item only. Freight
will not be charged for all other line items providing
the minimum order threshold is met and an eligible
ground carrier is selected.
Ensure Technologies' ground carrier of
choice, FedEx Ground, is selected.
The product in the shipment does not
require additional handling due to excessive weight or
size, does not fall within the Special Handling
Deliveries category (see Delivery Services) and is not a
Same-Day Courier order. When a multi-line order is
placed and one of the items does not qualify for free
freight, freight will be charged for that line item
only. Freight will not be charged for all other line
items providing the minimum order threshold is met and
an eligible ground carrier is selected. Ensure
Technologies' Free Freight Policy does not include the
following service/delivery charges that may be imposed
by the carrier:
- Address correction fees
- Accessorial fees of any kind
- COD fees
- Delivery area surcharge
- Delivery detention fees
- Duty and tax fees
- Fuel surcharges
- Inside delivery fees
- Lift gate service fees
- Oversize or heavyweight handling
fees
- Residential delivery fees
- Return/refusal fees
- Rural ZIP code fees
- Security fees
- Signature confirmation fees
Invoices for these charges will
include the detail provided on the carriers' invoices to
Ensure Technologies. The charges are pass-through fees
and are not marked up by Ensure Technologies. The fuel
surcharge is based on the average price of fuel as
reported in national indexes. For the specific index
used, please refer to the carriers' websites.
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